Returns and Refunds

To complete your legal documentation, here is a combined Returns & Refunds Policy. Since you mentioned a 7-day window and are targeting both retail customers and B2B clients (hotels/resellers), this policy is structured to be fair but firm.

Returns & Refunds Policy

At Jangid Industrys, we want you to love your home decor. If you are not satisfied with your purchase, our return and refund process is designed to be as simple as possible.

1. Return Period

  • You have 7 days from the date of delivery to request a return or exchange.

  • Requests made after 7 days will not be eligible for a refund or replacement.

2. Eligibility for Returns

To ensure a successful return, please ensure that:

  • The product (bedsheet, towel, cushion, etc.) is unwashed and unused.

  • All original tags, brand packaging, and labels are intact.

  • The product is returned in the same condition as received.

  • Note: For hygiene reasons, items that show signs of usage or washing cannot be accepted.

3. Non-Returnable Items

The following cases are not eligible for return/refund:

  • Bulk/B2B Orders: For resellers and hotel owners, returns are only accepted in the case of manufacturing defects. "Change of mind" returns do not apply to bulk quantities.

  • Customized Products: Any item custom-made to specific dimensions or featuring custom embroidery/prints.

  • Sale Items: Products purchased during a "Clearance" or "Flash Sale" (unless defective).

4. Refund Process

Once your return is received at our Jaipur warehouse and passes a quality check (usually within 2–3 business days):

  • Mode of Refund: The refund will be credited to your original payment method (Credit/Debit Card, Net Banking, or UPI).

  • COD Orders: For Cash on Delivery orders, we will contact you for your bank details or UPI ID to process the refund.

  • Timeline: Refunds typically reflect in your account within 4 to 7 business days after approval.

  • Restocking Fee: We do not charge a restocking fee.

5. Return Shipping & Fees

  • Defective/Wrong Items: If we sent the wrong design or a damaged product, we will provide a Free Return Shipping Label. You will receive a 100% refund.

  • General Returns: If you are returning an item because you changed your mind or don't like the color, the original shipping charges are non-refundable.

6. Damaged or Defective Items

If you receive a damaged product, please email us at [Your Email] or WhatsApp us at [Your Phone Number] within 24 hours of delivery with:

  1. Your Order Number.

  2. A photo or short unboxing video showing the defect. We will arrange a priority replacement or a full refund for all verified defects.